tk999's commitment to responsible gambling
Entertainment should be a source of enjoyment — not stress or anxiety. tk999 believes gambling is only enjoyable when it stays within limits. On this page you will find tools to keep yourself safe, ways to recognise warning signs, and paths to get help when needed.
What responsible gambling is and why it matters
Online casino games or sports betting are a form of entertainment — much like watching a film or following sport. But it becomes a problem when someone keeps playing in the hope of recovering lost money, or bets beyond their financial means. At tk999, we want every user to play consciously and in control.
Reading about who we are and what we stand for will show you that we do not just provide entertainment — we also care about the long-term wellbeing of our users. Responsible gambling means sticking to a budget, respecting time limits, and never treating gambling as a source of income.
Please note — all betting and casino activity at tk999 is for individuals aged 21 and above only. Minors opening accounts or playing is strictly prohibited. If there are minors in your household, enable parental controls on your device and keep your login details private.
Reading our Terms and Conditions will show you that age verification, account limits, and self-exclusion rules are an integral part of our service.
Tools to keep yourself safe
Set a deposit limit
Set a limit on how much you deposit per day, week, or month. Once a limit is lowered it takes effect immediately; raising it requires a waiting period.
Session time limit
Decide in advance how long you will play in one sitting. When the time is up, the system will automatically alert you and, if needed, end the session.
Temporary break (Cooling-Off)
If you want a few days' rest, place a temporary pause on your account for anywhere from 24 hours to 30 days. No bets or deposits can be made during the break.
Self-Exclusion
For a longer break, apply to close your account for a minimum of 3 months or permanently. After self-exclusion, promotional emails will also stop. Contact us via support chat.
View your betting history
Go to your account to view your betting history at any time, a record of wins and losses, and deposit and withdrawal records — useful for analysing your own habits.
Reality Check
Keep pop-up notifications active at set intervals to remind you how long you have been playing and how much money has been transacted so far.
To activate these tools, let our support team know via tk999's 24/7 live chat. We are available in Bengali for any questions.
Warning signs of a problem
If you notice any of the following signs in yourself, it is time to think carefully about your gambling habits. This is not a sign of weakness — it takes courage to know yourself.
- You keep gambling to try to win back lost money, even though you know it may make things worse.
- You are spending money meant for household expenses, debt repayments, or emergencies on betting.
- You are hiding the amount you gamble or the losses you have made from family or friends.
- You are spending long hours gambling instead of attending to work, studies, or family responsibilities.
- When you stop gambling you feel restless, irritable, or low in mood.
- You are spending more than your set budget and cannot stop yourself.
- Your interest in other entertainment or social activities has dropped; gambling has become your only leisure activity.
Check yourself
Thinking about the last 30 days, answer the following questions honestly.
Where to get help
tk999 Live Chat Support
tk999's 24/7 live chat is available directly in Bengali. Contact us via chat to request a limit, cooling-off, or self-exclusion — you will be helped without any judgement or questions.
Email support
In addition to live chat, you can also reach us by email. Send any responsible gambling-related request in Bengali or English — our team responds promptly.
Family and trusted people
Sometimes the words of someone close to us can make us stop and reflect. Open up to a family member or trusted friend about your concerns. Finding a solution together is much easier than facing it alone.
Professional advice
Gambling addiction is a mental health issue that can be treated. Speak with a mental health specialist or counsellor. Free consultations are available at the mental health departments of government hospitals in Bangladesh.
Information and awareness
Our Frequently Asked Questions (FAQ) page has detailed answers about responsible gambling, self-exclusion, and setting limits. Inform yourself and share the information with those close to you.
tk999's commitments and policies
tk999 never allows minors to open an account. Age verification is part of the account registration process. If there is any suspicion that an account is being used by a minor, that account is suspended immediately.
We never send promotional messages to anyone who is on self-exclusion or cooling-off. An account does not automatically reactivate before the self-exclusion period has ended.
Our support team is available in Bengali 24 hours a day, 7 days a week. Any responsible gambling request — deposit limit, session limit, or self-exclusion — reported via live chat will be acted on promptly.
Under our Privacy Policy, all information related to responsible gambling is kept completely confidential and is not shared with any third party.