tk999 Privacy Policy

1 Definitions and Introduction

This privacy policy ("Policy") applies to all services provided through the tk999 platform — including casino, slots, live casino, cricket betting, and all other online gaming services. The purpose of this policy is to inform our users what information we collect, how that information is used, and what steps we take to protect it.

Some key terms used in this policy are defined as follows: "User" means any person who uses the tk999 site or app; "Personal Information" means information that can directly or indirectly identify you; "Processing" means any activity involving the collection, storage, modification, retrieval, or deletion of information.

tk999's Terms and Conditions work alongside this privacy policy. Reading both documents together will give you a full understanding of your rights and responsibilities.

2 Information Collection

2.1 Registration and Account Information

When you create an account on tk999, we collect certain required information. This includes your full name, date of birth, email address, mobile number, and chosen password. Identity documents such as a national ID card or passport may also be requested for age verification, which is needed to ensure that only people aged 21 and above can access our platform.

2.2 Financial Information

For deposits and withdrawals, we collect your payment-related information. This includes the mobile number linked to your bKash, Nagad, or Rocket account, and account details for bank transfers. We never store full payment card numbers or bank PINs.

2.3 Usage Information

While you use the platform, certain information is collected automatically, such as your device type, operating system, browser version, IP address, session duration, time spent on each game, and betting history. This information is used to improve service quality and ensure responsible gaming.

2.4 Communication Information

When you contact our customer support team via live chat or email, we keep a record of that conversation. This is necessary for quality control, dispute resolution, and follow-up assistance.

3 Purpose of Information Use

We use the information we collect for the following purposes:

• To create and manage your account and verify your identity.
• To process deposits, withdrawals, and transactions — minimum deposit ৳100 and minimum withdrawal ৳1,000.
• To provide you with bonuses, cashback, and VIP benefits.
• To maintain the security of the gaming platform and prevent fraud.
• To ensure responsible gaming and identify problematic behaviour.
• To recommend games and send promotional information based on your preferences (if you have given your consent).
• To diagnose and resolve technical issues on the platform.
• To comply with applicable laws and regulations.

If your information is used for any purpose beyond those listed above, we will notify you separately and seek your consent where required.

4 Sharing Information with Third Parties

tk999 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in certain specific situations required to operate the service:

• Payment Processors: Information needed to complete transactions via bKash, Nagad, Rocket, or a bank is shared with the relevant institution.
• Game Providers: Studios such as Pragmatic Play, Evolution, PG Soft, and JILI process a minimum amount of information technically required to operate their games.
• Identity Verification Services: Trusted third parties may be used for secure account verification.
• Legal Obligations: Information may be provided under a valid order from a competent court or authority.

All such third parties are obligated to use your information only for the specified purpose and in accordance with our instructions. They may not use your information for their own purposes or sell it to their own customers.

5 Cookies and Tracking Technologies

The tk999 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve site functionality and remember your preferences.

5.1 Essential Cookies

These cookies are essential for the core functionality of the site. Maintaining login sessions, security verification, and saving your betting slip are handled through these cookies. Without them, the site will not function properly.

5.2 Performance and Analytics Cookies

These cookies are used to collect information about which parts of the site are used most, page load times, and where users encounter problems. The data is completely anonymous.

5.3 Preference Cookies

These cookies remember your language selection, theme preference, and game filter settings so you do not have to set them again next time.

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling certain essential cookies may prevent you from using some features of the site.

6 Data Storage and Security

tk999 follows industry-standard security measures to protect your information. All data is transferred via SSL encryption, which ensures the confidentiality of information between your browser and our servers. AES-256 encryption is used for stored data.

Our servers are kept in secure data centres and only authorised personnel can access personal information. A log is recorded for every access, and regular security audits are conducted.

Even after your account is closed or deactivated, certain information may be retained for a set period to meet legal and regulatory requirements. This period is generally five to seven years. After that, the information is securely deleted.

7 Privacy of Minors

All tk999 services are for persons aged 21 and above only. We do not knowingly collect information from minors. Age is verified at the time of account registration, and if a user registers with false information, their account is immediately cancelled.

If a parent or legal guardian discovers that their child under the age of 21 has opened an account on tk999, please contact us immediately. We will close that account and delete the associated information.

To learn more about responsible gaming, please read our Responsible Gaming page, which covers ways to deal with various gaming-related issues including the protection of minors.

8 Your Rights

As a tk999 user, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: If your information is incorrect, you may request that it be corrected.
• Right of Erasure: Subject to certain conditions, you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you may restrict the processing of your information.
• Right to Data Portability: You may request your collected information in a structured format.
• Right to Object: You may object to direct marketing or profiling.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact our customer support. We will try to respond within 30 working days. Some requests may not be fulfillable for legal reasons, in which case we will explain why.

9 Third-Party Links and Services

When playing games on the tk999 platform, you use software from various game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and others. These studios may have their own privacy policies that apply to information collected through their technology.

We are not responsible for the privacy practices of these third parties. However, we only work with trusted and recognised providers who follow international data protection standards. If you have any questions, please ask our customer support.

10 Policy Changes

We may update this privacy policy from time to time. Any changes will be reflected on this page and the "Last Updated" date at the top of the page will change. For significant changes, we will notify you via your registered email or an app notification.

Continuing to use the platform after a policy change will be taken as your acceptance of the new terms. We therefore recommend visiting this page regularly. If you have any questions about a change, please contact us before continuing to use the service.

11 Contact

You can contact us with any questions, concerns, or requests regarding this privacy policy or your information:

• Live Chat: 24 hours a day, 7 days a week — click the chat icon directly on the site.
• Email: [email protected]

Our customer support provides assistance in both Bangla and English. Privacy-related complaints are reviewed on a priority basis.

To learn general information about tk999, read the About Us page, which covers details about the platform's services and values.